Refund and Returns Policy

Refund, Cancellation and Returns Policy

Business Name: Dwarkadhish Farsan & Sweet
Website: https://dwarkadhishfarsan.in/
Last Updated: 12 October 2026

1. Overview

At Dwarkadhish Farsan & Sweets, we strive to provide fresh, quality food products and a satisfactory customer experience.

This policy explains the conditions applicable to order cancellations, returns, replacements and refunds for purchases made through our business.

2. Cancellation Policy

Customers who wish to cancel an order should contact us as soon as possible using the contact details provided below.

Cancellation requests will be reviewed based on the order status and whether the order has already been prepared, packed, dispatched or delivered.

Orders that have already been prepared or dispatched may not be eligible for cancellation, except where required by applicable law or where we agree otherwise.

If a cancellation is approved and payment has already been received, the applicable refund will be processed through the original payment method, subject to payment provider procedures.

3. Returns and Exchanges

As our business deals in food products, returns are assessed with consideration for food safety, hygiene, freshness and applicable legal requirements.

We generally do not accept returns of food products merely because a customer has changed their mind after delivery.

However, if a product is delivered damaged, defective, incorrect, spoiled or otherwise does not match the confirmed order, please contact us promptly so that we can review the issue and determine an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund or another mutually agreed solution.

Products should not be consumed if they appear spoiled, contaminated or unsafe.

4. Reporting a Damaged, Incorrect or Spoiled Product

If you receive a damaged, incorrect or potentially spoiled product, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

  • Your order number or payment reference.
  • A description of the issue.
  • Photographs of the product and packaging, where applicable.
  • Your contact details.

We will review the information and contact you regarding the next steps.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

5. Refund Eligibility

Refunds may be considered in circumstances such as:

  • An eligible order cancellation approved by us.
  • A payment successfully deducted for an order that was not accepted or could not be fulfilled.
  • A duplicate payment for the same order.
  • A product that was delivered damaged, incorrect or spoiled, following verification.
  • Any other circumstances in which a refund is required under applicable law.

Refund eligibility will be assessed based on the circumstances of the transaction and applicable legal requirements.

6. Refund Processing

Once a refund is approved, we will initiate it through the original payment method wherever possible.

The time required for the refund to appear in your account may vary depending on the payment service provider, bank or payment method.

We will provide relevant transaction or refund reference details where available.

If the refund has not appeared within the timeframe communicated to you, please contact us with your order number and payment reference so that we can assist you.

7. Non-Refundable Situations

Subject to applicable law, refunds may not be available for:

  • A change of mind after an order has been prepared or delivered.
  • Incorrect delivery details supplied by the customer, where we have fulfilled the order as confirmed.
  • Issues arising after delivery due to improper storage or handling by the customer.
  • Requests that cannot be verified due to insufficient order or transaction information.

These conditions do not exclude refunds or other remedies required by applicable law.

8. Shipping and Delivery Charges

Any delivery or shipping charges, where applicable, will be communicated during the order process.

Refunds of delivery charges will be assessed according to the circumstances of the order, our stated terms and applicable law.

If a replacement or return is approved due to an error attributable to us, we will communicate the applicable arrangements directly to the customer.

9. Contact Us

For questions about cancellations, returns, replacements or refunds, please contact us using the following details:

Business Name: Dwarkadhish Farsan & Sweet
Address: Opp Kulhad, Near Pizza Hut, Chatrapati Chowk, Shankar Kalate Nagar, Pune PCMC Ward No-75, Maharashtra-411057
Phone: 7276338938 / 9724132581
Email: dwarkadhishfarsan@gmail.com

Website: https://dwarkadhishfarsan.in/

Please include your order number or payment reference when contacting us so that we can assist you efficiently.